At Heirloom Nation, every piece is born from the hands of artisans who have spent a lifetime perfecting their craft, carrying forward the stories and cultures of their past generations. Our collections are handcrafted, slow and intentional and your support helps us keep alive the beauty of the handmade.
Shipping & Fulfillment
Every piece in our collection is crafted by hand, reflecting the time, dedication, and heritage of skilled artisans.
- Fulfillment Timeline: Orders containing in-stock items are processed and dispatched within 1 week of purchase. Pre-Order timelines may vary based on the collection and are communicated from time to time to keep our buyers fully informed.
- Tracking: Once your order is handed over to our carrier, you will receive a confirmation email featuring your tracking details.
Return Policy
Because our offerings are exclusively handmade and produced in limited, artisanal batches, all sales are final. We do not accept returns, exchanges, or cancellations.
We proudly note that you should expect subtle variations in texture, tone, and finish in our products. They are not flaws but rather, are true emblems of our handcrafted process where these variations are born out of an artisan's hand and make every piece one-of-a-kind.
We Are Here To Help
We want you to feel entirely confident in your selection before it arrives at your door. If you have any questions regarding dimensions, materials, care instructions, or provenance, please reach out to us through our email prior to placing your order and we will be glad to help.
- Client Care Email: hello@heirloom-nation.com
- Trade Support Email: trade@heirloom-nation.com
- Response Time: We personally read and respond to every message within 24-48 business hours, and we are glad to help you choose the piece that's right for your home, store or design project.